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TSA Starts Blog

by Mary Jo Manzanares on February 2nd, 2008

It’s a good idea, but will it have any impact?

That was my first response, albeit a jaded one, when I heard that the TSA had launched a blog of their own and was interested in hearing comments from the traveling public. 

Evolution of Security was rather quietly launched on January 31st, 2008, with five bloggers known only by their first names (Bob, Ethel, Jay, Chance and Jim).  At these five attempt to “facilitate an ongoing dialogue on innovations ins security, technology and the checkpoint screen process,” readers finally feel they have a pipeline to one of the most frustrating agencies around.

Comments are moderated, and the comment policy was obviously written by a pack of lawyers, but the bloggers’ try to explain TSA policy and procedures evoked emotional responses.  Not an easy job.

TSA invited feedback, and they got it in spades.  Hundreds of comments from disgruntled, frustrating, and confused travelers.

There’s lots of posting and information for the reading, but let’s see if they can build a community like the best blogs and bloggers do.  And let’s see if they do anything with the feedback that they get.

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